Do you ship Australia-wide?
Yes — we aim to ship across Australia via our AU warehouse partners. A small number of supplier SKUs can’t reach every remote postcode; if that applies to your order, we’ll cancel and refund the affected item.
How long to Perth vs Sydney vs regional?
Timing is measured after dispatch (when the carrier has scanned the parcel), not from the moment you click pay:
- Sydney / major east-coast metro: often toward the shorter end of about 2–5 business days after dispatch.
- Perth / WA metro: usually still in that metro-style window when the warehouse is interstate, but can sit toward the longer end depending on origin and carrier.
- Regional & remote: honestly longer — sometimes well beyond metro times. Oversized items and peak periods add more time.
These are typical aims, not hard guarantees. Weather, peak season, and courier disruptions can delay parcels.
Where do you ship from?
Products are fulfilled by Australian warehouse partners (Dropshipzone / Factory Fast / Ozdingo-style and similar). You’re not waiting on China/AliExpress ocean freight for these SKUs.
Why might I get more than one parcel?
Split shipments are normal when items come from different warehouses. You may get multiple parcels on different days, each with its own tracking once scanned.
When do I get tracking?
Tracking is sent when the carrier scans the parcel. Until then the order may still be preparing or awaiting dispatch at the warehouse.
Is pricing in AUD? Is GST included?
Yes — prices are in Australian dollars (AUD). GST treatment is shown at checkout according to our tax settings.
Do you offer Afterpay or Zip?
Not enabled yet — please check checkout for what’s available on the day (card / Shop Pay when enabled). We’ll update this page when Afterpay or Zip goes live.
What’s the difference between a faulty return and change of mind?
- Faulty / not as described / major failure: Australian Consumer Law applies. Contact us with photos — you’ll get a remedy (refund, replace, or repair as required). We cover reasonable return shipping for genuine faults.
- Change of mind: Unused/unopened in original packaging within 30 days. You usually pay return postage. See our Returns & refunds page.
How do I start a return?
Contact here with your order number and whether it’s faulty or change of mind. We’ll send return instructions.