Returns & refunds — Saltwater Camp
Australian Consumer Law (always applies)
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL). If goods are faulty, not as described, or have a major failure, you are entitled to a remedy — including a refund or replacement for major failure. Consumer guarantees apply whether or not you are inside any change-of-mind window. We will never use “no refunds” wording for faulty or misdescribed goods.
Faulty, damaged, or not as described
Contact us via the Contact form with your order number and clear photos (and a short description of the issue). We’ll arrange a remedy (repair, replace, or refund as required under the ACL). Reasonable return shipping for genuine faults is covered by us.
Change of mind
We offer change-of-mind returns for unused, unopened items in original packaging within 30 days of delivery, with proof of purchase. For change-of-mind returns, you pay return shipping unless we say otherwise. Refunds go to the original payment method after we inspect the return (or store credit if you prefer and we agree).
Hygiene-sensitive items (e.g. opened portable toilets/urinals) and custom/personalised items may be excluded from change-of-mind returns. Your ACL rights for faults still apply.
How to start a return
- Go to our Contact page and use the form with your order number, what you’d like to return, and whether it’s faulty or change of mind.
- We’ll reply with return instructions and a return address.
- Send the item as instructed; keep your postage receipt.
- After inspection, we process approved refunds/replacements — typically within 5–10 business days of receiving the return.